Okay, this is one from today.
This older lady comes over to the circ desk and she appears visibly agitated. She immediately starts complaining to my co-worker E. that she has had a book about candy-making on hold for OVER A MONTH and we only have ONE COPY and the woman who has it checked out WON'T RETURN IT!!!
She said we should consider that stealing and that we should call the woman at home and insist that she return the book. E. tried to explain that we never know the circumstances involved and we don't place personal calls about returning items.
Again, the patron goes on about how she has had this book on hold OVER A MONTH and it's the ONLY COPY and she needs it for making candy for Christmas and the woman who has it checked out WON'T RETURN IT and that should be considered the SAME AS STEALING!
And we should go out and GET THE BOOK BACK!
Who knew that candy-making books could inspire such passion?! Maybe we should hire this woman as our collections person. She could track down all the baking, cooking and candy books that people seem to REFUSE TO RETURN! What sweet revenge that would be.
Thursday, December 23, 2004
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